Refunds & Returns
Refunds & Returns
HelloFace Warranty
Welcome to HelloFace and thanks for your interest in our products and services.
Please open the parcel in post officer's presence, If the parcel damaged or empty(stolen), please ask the post office to provide official document, especially the claim request paper.You will get an extra 7 days (on top of the on-time delivery time) to decide if you want to
keep or return the item, as long as they unused and in the original packaging, shipping cost is paid by buyer.
If want to return or replacement, the buyer should make sure that the items returned are in their original conditions.
If for any reason you find you are not happy with your purchase, we offer a 7-day money-back guarantee from the time you receive your goods.
How Long Is The Warranty?
In addition to our 7-day money-back guarantee,HelloFace offers a one-year warranty period from the date your product is purchased.
What Does This Limited Warranty Cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period,HelloFace will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.
What Does This Limited Warranty Not Cover?
This Limited Warranty does not cover any problem caused by conditions, malfunctions or damage that have not resulted from defects in material or workmanship. This includes if any damage has been incurred after delivery, any attempts made to alter the product or if it has been dropped or broken.
How Does It Work?
If you are experiencing an issue, contact HelloFace to determine the problem and we will help find the most appropriate solution for you. We are based in Guangzhou, China, so our team can be contacted during normal business hours Mon-Sat 9-6pm.
Contact HelloFace
To learn more about HelloFace, our products, or our warranty, contact us by phone at 020-31231715 or via email at leo@ahead-beauty.com
Phone: 020-31231715
Address: NO.307A, 4th street, Lingnandianshangyuan, Luoxi street, Panyu district, Guangzhou, China.
How Can Hello Face Help You?
Bringing Professional Light Therapy to the Comfort of Your Home.
This mode targets fine lines, wrinkles, loss of firmness, and inflammation. Red and near-infrared light stimulate collagen production, increase circulation, and promote deep tissue repair.
Recommended Treatment Time: 10–20 minutes per session
Visible Results: Improved skin tone and firmness in 2–4 weeks with consistent use
Purple light is ideal for acne-prone, sensitive, and inflamed skin. It combines blue light's antibacterial action with red light’s calming and healing effect to clear breakouts and reduce redness.
Recommended Treatment Time: 10–15 minutes per session
Visible Results: Reduced breakouts and calmer skin in 1–3 weeks
Blue light effectively kills acne-causing bacteria (Propionibacterium acnes) and helps control excess oil, preventing future breakouts.
Recommended Treatment Time: 10–15 minutes per session
Visible Results: Clearer skin and reduced blemishes in 1–2 weeks